Support & Hosting
Worry-Free Solutions With Guaranteed Up-Time
Many custom software shops take an “in-and-out” approach to software development, hiring a temporary team of consultants to complete their projects while they simply oversee them. Exceed takes a very different approach. We offer hands-on support and hosting options to keep your systems running optimally and efficiently. Below are just a few items that are included with our standard support packages:
- Phone / Email / HelpDesk support
- Comprehensive feedback to user questions
- Guaranteed Response and rapid turn-around times for new enhancement requests
- Unlimited bug-fixes
Our Home Away From Home
Exceed maintains a datacenter in a secure Tier-1 facility located in Manhattan. By providing only our own clients with application hosting, we can tightly control the code and processes that run on our servers, ensuring maximum security and uptime for our clients. We do not provide shared hosting environments for the general public.
We Run A Tight Ship
Our hosting and support plans are premium, not budget. We provide nightly backups and ship them offsite, for double protection of your data. We know exactly what’s running on our servers, and we monitor your applications around the clock to make sure your systems are online and available.
Who We Are:
420 Lexington Ave., Suite 300
New York, NY 10170
So do our amazing clients.